POPIA notice
A practical summary of how customer information should be protected.
Responsible handling
Personal information should be collected only when relevant to the repair enquiry and handled in accordance with South Africa’s Protection of Personal Information Act where applicable.
Types of information
This may include contact information, suburb, appliance details, appointment information, images or videos of the appliance, invoices and communications about approved work or guarantee claims.
Purpose and retention
Information should be used for legitimate repair-service purposes and retained only for as long as reasonably needed for operational, legal, accounting or guarantee requirements.
Security and sharing
Reasonable safeguards should be used. Information should not be shared unnecessarily, although service providers may process information where needed for communications, hosting, accounting or business operations.
Requests
Customers may contact the business on the listed numbers to ask about access, correction, objection or deletion, subject to legal limitations.