1
Share the fault
Send your name, suburb, appliance type, make, model and fault description. Add pictures or video when helpful.
Simple repair journey
From fault message to repair approval.
A clear process helps customers understand what information is needed, when approval happens and how the advertised service terms apply.
Four steps
A practical process with no unnecessary mystery.
2
Confirm availability
The team confirms the next available booking slot. Same-day service is subject to schedule and location.
3
Inspect and quote
The appliance is assessed. Costs and the proposed repair are explained before work is approved.
4
Repair and test
Approved work is completed where feasible, tested, and the applicable repair guarantee terms are explained.
What to send
Better booking details can save time.
Model numbers and short videos often help distinguish the appliance variant and make the symptom easier to understand before attendance.
A
Model label
Take a clear photo of the model or serial label without sharing unrelated personal information.
B
Fault video
A short clip can capture a sound, error display or cycle behaviour. Stop immediately if the appliance appears unsafe.
C
Access details
Mention stairs, built-in installation or access limitations that may affect inspection.
Approval firstRepair work proceeds after the customer approves the proposed work.